Shipping policy

Shipping Policy

1. Processing Time

  • Order Processing: Orders are processed within 3-4 business days of receipt. Orders placed after 3 PM EST will be processed the next business day.
  • Custom Orders: Custom or personalized orders may take additional time. You will be notified of the estimated processing time when you place your order.

2. Shipping Methods and Rates

  • Domestic Shipping: We offer various shipping options within the United States, including Standard, Expedited, and Two-Day Shipping. Shipping costs are calculated based on the weight of your order and your delivery location.
  • International Shipping: We also ship internationally. Shipping rates and delivery times vary by destination. Customers are responsible for any customs duties or taxes that may apply.

3. Delivery Time

  • Standard Shipping: Typically 5-7 business days for domestic orders. Delivery times may vary based on location.
  • Expedited Shipping: Typically 2-3 business days for domestic orders.
  • Two-Day Shipping: Guaranteed delivery within 2 business days.
  • International Shipping: Delivery times vary by country, generally ranging from 7-21 business days.

4. Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

5. Shipping Delays

  • Weather and Other Delays: Occasionally, shipping delays may occur due to severe weather conditions or other unforeseen circumstances. We appreciate your patience in such instances.
  • Address Issues: Ensure your shipping address is correct. We are not responsible for orders delayed or misdelivered due to incorrect addresses provided by the customer.

6. Shipping Costs

  • Free Shipping: We offer free standard shipping on orders over. This offer is applicable only within the continental United States.
  • Shipping Costs: For orders under or for expedited shipping options, shipping costs will be calculated at checkout based on the weight and destination of your order.

7. Shipping Restrictions

  • P.O. Boxes: Some of our shipping methods do not deliver to P.O. Boxes. Please provide a physical address for delivery.
  • Restricted Areas: We currently do not ship to certain international locations. If you are unsure about your location, please contact us before placing an order.

8. Lost or Damaged Shipments

  • Lost Shipments: If your shipment is lost or significantly delayed, please contact us within 30 days of the expected delivery date. We will work with the carrier to resolve the issue.
  • Damaged Shipments: If your order arrives damaged, please contact us immediately with photographs of the damage and the packaging. We will assist in replacing or refunding the damaged items.

9. Returns and Exchanges

Please refer to our Returns & Exchanges Policy for information on returning or exchanging items. Shipping costs for returns or exchanges are the responsibility of the customer unless otherwise specified.

10. Contact Us

If you have any questions or concerns about your order or our shipping policy, please reach out to our customer service team at Sawariya.help@gmail.com